Refund and Returns Policy

Zokytech Electronics OPC Private Limited – zoky.in
Last Updated: (1/11/2025)

At Zokytech Electronics OPC Private Limited, customer satisfaction is our priority.
This Refund & Return Policy explains how our return, replacement, and refund process works.

1. Return Eligibility (Within 3 Days)

We offer a 3-day return from the date of delivery under the following conditions:

✅ Product must be unused
✅ Product must be in its original packaging
✅ All accessories, manuals, and freebies must be included
✅ Return request must be raised within 3 days of delivery
✅ Mandatory: As soon as you receive the product, kindly record a proper unboxing video without any cuts.
This video is required for any return, damage, defect, or refund request.

2. Non-Returnable Products

We cannot accept returns for:

❌ Used or physically damaged products
❌ Products broken due to customer mishandling
❌ Mobile accessories after seal is opened
❌ Hygiene-sensitive items
❌ Customized or special-order products
❌ “Change of mind” or dislike-based returns

3. Refund Process

Refund is processed only after complete inspection of the returned product.

✅ If approved → Refund will be processed within 3–7 working days
✅ Refund mode → Same method used during payment
✅ Shipping charges & COD charges (if any) are non-refundable and will be deducted

Refund will NOT be issued if: